Contact Us

If filing a bug report please:
  1. Try to isolate the camera or microphone that is causing the issue and let us know how you are connecting to it (FFMPEG/ VLC/ MJPEG etc)
  2. Include steps to reproduce (if we can't reproduce the error it's unlikely we'll be able to fix it)
  3. Include relevant output from the most recent ispy logs (in ispy click view - log files)
  4. Include any relevant windows event log data
Other Resources
  • Check the forums first as your question may already have been resolved by someone else.
  • Download the latest version. If you're using an old version of iSpy it's possible your problem has already been fixed.
  • Read through our userguide - or use the Help menu at the top of the page.

Questions/ Suggestions/ Feedback/ Bug Reports? Please enter your query below. Positive feedback is very much appreciated! Please note that we can only respond to English questions.

Please check you are using the latest version before contacting us with technical issues (see the account page or about menu in iSpy).
In order to better serve our users the contact form is for subscribers only. If you are not a subscriber you can use the community forums to ask for help. For business related enquiries please email sean [at] ispyconnect dot com.

FAQ

Remote access doesn't work (I'm subscribed)
Is there a MAC version available?
iSpy crashes - help!
Can I sell iSpy?
The videos dont work on my iPad/ mobile device.
How come you charge for alerts/ remote access?
Why are email alerts subscription only?
Why are YouTube uploads subscription only?
Do I need to leave a computer switched on for iSpy to work?
I'm receiving loads of SMS alerts
Will my brand of camera work with iSpy?
Does my multiple camera network video card work with iSpy?
Can you add support to control my PTZ camera?
The Windows 8 App (iSpyUI) doesn't display anything
I've lost my password and iSpy is locked and I can't open it