Getting Started with Agent DVR

About

Agent DVR is a standalone replacement for iSpy that runs as a service, uses less CPU and features a web user interface that is accessible from anywhere with no port forwarding required!

We recommend that you use either iSpy or Agent - you can use both but it may cause issues with device drivers and network access.

Installing

Download Agent DVR from here and run the installer. Agent runs as a windows service and requires Windows 10.

When Agent has finished installing it will open the local web interface and add shortcuts to the desktop. There's also an icon in the system tray that tells you whether Agent is running.

Remote Access

To connect remotely you will need to pair Agent with your iSpyConnect account. To do this, click on the account icon in the local web interface and "Remote Access". You'll be redirected to the online portal.

Important: You do not need to install Agent on other computers or setup port forwarding for remote access. Just open up a web browser on any device at https://www.ispyconnect.com/app once Agent is connected to ispyconnect.

Uninstalling

If Agent is running as a service then stop the service (by clicking start - run and enter "services.msc". Find Agent in the list, right click it and click stop) and run agent-uninstall-service.bat in the Agent directory.

To remove Agent just delete the Agent directory (Agent is a portable application so doesn't install into the add/remove programs list in Windows). By default Agent is installed to C:\Program Files\Agent

Using Agent

Agent does not have a windows forms user interface like iSpy does. The user interface is all browser based via the local portal, web portal or mobile applications

Agent runs it's own webserver. By default this is running at http://localhost:8090 on the PC running Agent (although it may be using a different port if that wasn't available or was changed when it was installed - see the link "Agent UI" on the desktop).

Once you have the local UI open you can start adding devices to Agent - see the edit icon to get started.

Troubleshooting

Agent not connected remotely:

You do not need to install Agent DVR on other computers to access Agent remotely. If you do this the portal may become confused about which connection to use. If you have done this please see "Uninstalling" above and follow the instructions to remove Agent from those other PCs then restart the computer running Agent and make sure it's running (open the local web interface).

Agent needs to be running on a PC for remote access to work - don't turn off your PC! Make sure your power settings don't put the PC into sleep mode.

Possibly there is a temporary outage on our servers - check the logs in the local UI (under the server menu)

Try a restart of the PC

Agent has lost my configuration

If there's a problem loading the configuration Agent will reset it. It should back it up first though to a file that looks like "C:\Program Files\Agent\Media\XML\objects_123456.xml" (where 123456 is a random number). You can try loading that in using the backup/ restore button in the server menu. If that doesn't work (gives you an error) please send it to us for troubleshooting.

FAQ

What's my claim code?

To claim your server open up the local web interface of Agent and click on the Account menu and Remote Access. This should pass the claim code to the web portal. If you need to access the claim code manually it is stored in "C:\Program Files\Agent\Media\serial.txt" (but you will need to have clicked on Remote Access in the local portal first)

How do I upgrade from the original version of Agent?

  • Stop the original version of Agent (If it's running as a service, click Start - Run - Type "services.msc" Find Agent in the list, right click -> stop.
  • Install Agent DVR
  • Click on the Server icon in Agent DVR (top left), Backup/ Restore, Upload and choose objects.xml from the Media/XML directory of the original Agent (usually C:\Program Files\Agent\Media\XML). Note this will only update your object list - you may need to adjust server settings manually.
  • Click on the account menu in Agent DVR and Remote Access to pair it with the remote portal (optional)
  • If you have multiple servers connected using the old version and the new version you'll need to swap between them using the account menu (top right of Agent DVR) and "Change Platform".
  • Once you have the new version working you can delete (or archive) the old version of Agent

How do I upgrade from iSpy?

  • Save your object list in iSpy (File - Save object list)
  • Close iSpy (make sure it's not running in the task bar)
  • Install Agent DVR
  • Click on the Server icon in Agent DVR (top left), Backup/ Restore, Upload and choose the file you saved. Note this will only update your object list - you may need to adjust server settings manually.
  • Click on the account menu in Agent DVR and Remote Access to pair it with the remote portal (optional)
  • If you have multiple servers connected using the old version and the new version you'll need to swap between them using the account menu (top right of Agent DVR) and "Change Platform".
  • It's recommended you uninstall iSpy from add/ remove programs after you have setup Agent DVR as they may conflict for device access.

HTTP API

For the latest HTTP API see the help menu in Agent and Select "Integrations"