Want to keep Agent DVR running but disconnected from your account? You have two choices: you can simply uninstall Agent, or follow these steps to keep it running independently:

• Stop Agent:
  • Windows: Go to Start, type "services.msc", find Agent in the list, right-click and choose 'Stop'.
  • Linux: Open a terminal window and run sudo systemctl stop AgentDVR.service.
  • OSX: Open a terminal and execute sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist.
• Then, run agent-reset-account.bat on Windows or agent-reset-account.sh on Linux/OSX. If this file isn't available, manually delete 'Media/serial.txt' and edit 'Media/XML/config.xml' to remove the UserIdent element and save your changes.
• Restart Agent:
  • Windows: Again, go to "services.msc", find Agent, right-click and choose 'Start'.
  • Linux: In the terminal, run sudo systemctl start AgentDVR.service.
  • OSX: Use the terminal to execute sudo launchctl load -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist.

To transfer Agent DVR to another account, follow these steps:

• Remove Agent DVR from your current account.
• Click on the server icon, Remote Access and connect it to your new account.

Windows

• First, uninstall Agent DVR from your old computer using Add/Remove programs, or if it's not listed there, double-click agent-uninstall-service.bat in the Agent directory (C:/program files/Agent).
• Next, download and install Agent DVR on your new PC. It's like setting up a new friend!
• On your new PC, open 'services.msc' from the Run dialog, find Agent in the list, right-click it, and click 'Stop' to pause the service momentarily.
• Now, copy the /Media directory from your old Agent directory to the new one. This directory might be large, so using a large USB drive could be handy. If you only need the configuration, just copy the Agent/Media/XML directory, excluding Media/XML/fileDB.db3.
• Once everything's copied over, restart the Agent service on your new PC through 'services.msc' - find Agent, right-click it, and click 'Start' to get things rolling.
• Optionally, you can delete the original Agent directory from your old PC once you confirm everything is smooth sailing on your new setup.

Linux

• On your old PC, open a terminal window and gracefully stop Agent DVR with these commands:
  sudo systemctl stop AgentDVR.service
sudo systemctl disable AgentDVR.service. This ensures a clean shutdown.
• Ready for a fresh start? Download and install Agent DVR on your new Linux PC. It's a new beginning!
• On your new PC, open a terminal and run
  sudo systemctl stop AgentDVR.service to pause the service for setup.
• Time to transfer your data! Copy the /Media directory from your old Agent setup to the new one. If it's quite large, consider using a large USB drive. Just need the settings? Copy only the Agent/Media/XML directory (leave out Media/XML/fileDB.db3).
• In the terminal of your new PC, run
  sudo systemctl start AgentDVR.service to kickstart the Agent DVR service. Your surveillance system is now up and running!
• If everything's working perfectly, feel free to clean up by deleting the original Agent directory on your old PC.

Mac OS

• On your old Mac, start by opening a terminal window and run these commands to unload and remove the Agent DVR service:
  sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist
sudo rm -f /Library/LaunchDaemons/com.ispy.agent.dvr.plist. This ensures a smooth departure.
• Ready for a fresh setup? Download and install Agent DVR on your new Mac. It's like unwrapping a digital gift!
• On your new Mac, open a terminal and pause the Agent DVR service with
  sudo launchctl unload -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist.
• It's moving time! Transfer the /Media directory from the old Agent setup to the new one. If you have a lot of data, a large USB drive might come in handy. Just need the settings? Copy over the Agent/Media/XML directory (excluding Media/XML/fileDB.db3).
• In the terminal of your new Mac, bring Agent DVR to life by running
  sudo launchctl load -w /Library/LaunchDaemons/com.ispy.agent.dvr.plist. Your surveillance setup is now good to go!
• Feel free to clean up and delete the original Agent directory from your old Mac once everything is confirmed to be working seamlessly on your new setup.

Important

Got a subscription? Time to link your new Agent DVR setup to your account. Simply click on the Server icon in the local UI and select Remote Access to pair it with your online account. Stay connected, effortlessly!

If you're a business license holder, remember to transfer your license code to the new PC. Check your license receipt email for easy-to-follow instructions.

Using a basic subscription with two Agent instances? Remember, only one can be active on the web portal at a time. To switch, just stop the first instance, and the other will connect seamlessly.

If you've customized drives and storage directories on your old PC, dive into the settings on your new PC to tweak the storage settings to match your new environment. Keep everything organized just the way you like it!

99% of the time you won't need a claim code - they're only used if you have installed Agent DVR on an operating system without a GUI and have retrieved a claim code by using the command line options. To connect your server to website services you just need to click on the server icon in the local Agent DVR UI and Remote Access. This will pass through the code to the website automatically.