Filing a bug report?
- Download the latest version. If you're using an older version it's possible your problem has already been fixed.
- Try to isolate the camera or microphone that is causing the issue and let us know how you are connecting to it.
- Include steps to reproduce (if we can't reproduce the error it's unlikely we'll be able to fix it)
- Turn on debug logging, then reproduce: go to Server → Settings → Logging and set the Log Level to Debug, reproduce the issue, then open Server → Logs and attach the log below. (If the UI won't load, run Agent from a terminal and capture the output there.)
- Include any relevant windows event log data
Other Resources
- Read through our Agent DVR Userguide
- Ask on our community forums
Questions/ Suggestions/ Feedback/ Bug Reports? Please enter your query below. Please note that we can only respond to English questions so please use a translation service if you don't speak English.
Please check you are using the latest version before contacting us with technical issues.
Reinstalled/ Moved Server? You may need to update your license - delete and re-issue your license here.
Please sign in to access the contact form