Contact Us

If filing a bug report please:
  1. Try to isolate the camera or microphone that is causing the issue and let us know how you are connecting to it (FFMPEG/ VLC/ MJPEG etc)
  2. Include steps to reproduce (if we can't reproduce the error it's unlikely we'll be able to fix it)
  3. Include relevant output from the most recent ispy logs (in ispy click view - log files)
  4. Include any relevant windows event log data
Other Resources
  • Download the latest version. If you're using an old version of iSpy it's possible your problem has already been fixed.
  • Read through our userguide - or use the Help menu at the top of the page.

Questions/ Suggestions/ Feedback/ Bug Reports? Please enter your query below. Please note that we can only respond to English questions.

Please check you are using the latest version before contacting us with technical issues (see the account page or about menu in iSpy).
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I installed Agent and now my USB cameras aren't working in iSpy
I updated Agent and now I can't connect
Cannot access USB camera after April 2018 Update
My account now says Expired?
iSpy is saying is unavailable
I've locked iSpy and don't know the password
Remote access doesn't work (I'm subscribed)
Is there a MAC version available?
iSpy crashes - help!
Can I sell iSpy?
The videos dont work on my iPad/ mobile device.
How come you charge for alerts/ remote access?
Why are email alerts subscription only?
Why are YouTube uploads subscription only?
Do I need to leave a computer switched on for iSpy to work?
I'm receiving loads of SMS alerts
Will my brand of camera work with iSpy?
Does my multiple camera network video card work with iSpy?
Can you add support to control my PTZ camera?
The Windows 8 App (iSpyUI) doesn't display anything
I've lost my password and iSpy is locked and I can't open it