Configuration - Notifications


Agent DVR supports SMTP, Push Notifications (via web browser, IOS and Android Apps), Telegram, IFTTT and third party push (like PushSafer).

Email with SMTP

We offer our own mail servers for sending out notifications as part of an Agent subscription. However, you also have the option to use your own SMTP server without needing a subscription. For more information, see SMTP Settings.

To configure SMTP in Agent DVR, click on the server icon and navigate to Settings. Then, select the SMTP tab. Input your SMTP server details. After clicking OK, Agent DVR (v3.2.1.0+) will send a test email to your "From Address" using these settings. Make sure to enable 'Use SMTP' at the top of the settings page.

SMTP Troubleshooting

SMTP (email) notifications in Agent DVR are tied to specific device actions. To set up email notifications, edit your device and go to Actions. Select an event, like an Alert, and choose the "Send Email" action. Input your email address and confirm by clicking OK.

If you're not receiving email alerts, ensure the following:

  • Agent is armed (indicated by a closed padlock icon in the top left).
  • Alerts are active (check the top checkbox on the Alerts tab in device settings).
  • Messaging is enabled (Messaging checkbox on the Alerts tab).
  • You have an active subscription or SMTP configured in Server Settings.
  • Your setup triggers alerts (e.g., Detector is configured and active).

If emails aren't arriving, verify your server settings and check the local logs at /logs.html for any failure messages. Also, check your junk mail in case the emails are flagged as spam.

For Gmail users, you must enable "less secure apps" to send messages from external applications. Enable access here. Other providers may block application access, requiring you to use our services for email notifications.

Push Notifications

Receive push notifications through the Agent DVR mobile apps available for iOS, Android, and Desktop (for subscribers only).

To activate push notifications on mobile, install the Agent DVR app from your app store. Log in, go to the Account menu, choose Notifications, and enable the "Push" option.

You can also add push notification actions in Actions for custom scenarios.

If push alerts stop, toggle "Push" off, click OK and then on again in the Notifications settings.

Desktop users can enable push notifications using Chrome.

Tip: Push notifications include all Alert and Manual Alert events from your devices, with image grabs when available. Opt out on specific devices by unchecking "Push Alerts" on the Alerts tab in device settings.

Rich Push Notifications: Android and iOS notifications can include a camera grab. iOS supports short video grabs too. Enable this feature by checking "Push Video" on the Alerts tab, giving you a clip of the triggering event:

Browser Notifications

Agent can notify you with browser alerts when an alert or recording is triggered. Under Account - Notification Settings see the options to enable or disable browser notifications for New Recordings or Alerts. An alarm will then sound for any alert generated.

Push Safer

You can use pushsafer to send push notifications with images via actions instead - edit a device, select actions and add an action like:

  • If: Alert
  • Then: Call URL
  • URL:
  • Upload Image: 0 (image will be sent in the {BASE64IMAGE} tag below)
  • Method: POST
  • Body: t=Agent&m=Alert&s=11&d=a&is=1&v=3&k=PRIVATE KEY&p=data:image/jpeg;base64,{BASE64IMAGE}

(Replace PRIVATE KEY with your private key from pushsafer)

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