Agent DVR - Connecting Remotely

Website Remote Access

🌍 Agent DVR leverages WebRTC for setting up remote connections, meaning no hassle with port forwarding, and it even works smoothly over mobile internet! To access remotely, pair Agent with your iSpyConnect account. Simply click the server icon in the local web interface and select "Remote Access" to be redirected to the online portal.

Important: 🚫 No need to install Agent DVR on other devices or fiddle with port forwarding for remote access. Just navigate to /app on any web browser once Agent is connected. Remember, remote access to Agent is part of a subscription service.

Subscription not applied? 💳 Typically, payment notifications are instant, but occasionally there might be a delay. Don't worry about license codes; everything is automated on our end. If you've recently subscribed post-trial, revisit the local UI of Agent DVR and hit the server icon and 'Remote Access' button to re-establish connection with your account. Any issues? Just contact us for assistance.

No UI? 🖥️ Downloaded Agent DVR to a system without a graphical interface? You can still set up remote access. On Windows, run "Agent.exe register" or on Linux/OSX, use "agent-register.sh" to generate a claim code for accessing Agent from the web portal. This is the code the website will ask you for when you click to add a server.

Connection troubles? 🔄 If you're struggling to connect, especially over a VPN, check your content filtering settings. Make sure to whitelist *.ispyconnect.com and *.azurewebsites.net.

Why use the website? 🌐 Agent's use of WebRTC means you can bypass most firewall and port forwarding complexities. Direct connections work on your local network, but for secure remote access, browsers require SSL, STUN, TURN, and relay servers, all of which we provide through ispyconnect.com.

Port Forward Remote Access

🚀 Looking to enable port forwarding in Agent DVR? With the free version, port forwarding is disabled, but don't worry! You can unlock this feature by purchasing a license. Just a heads-up: port forwarding success isn't always guaranteed as some networks and firewalls might block necessary traffic for WebRTC connections.

🔧 If you're encountering issues with accessing Agent via port forwarding, make sure to check your firewall settings. Ensure the application isn't blocked and that the following ports are forwarded and unblocked on both your firewall and antivirus:

  • 8090 TCP/UDP for the web interface – the gateway to your Agent DVR.
  • 3478 TCP/UDP for the STUN/TURN server – crucial for establishing stable connections.
  • 50000-50010 TCP/UDP for Web RTC connections – for seamless communication over the web.

👍 Set these up correctly, and you're all set for a smoother remote access experience with Agent DVR!

Docs
Filter Applied