No Remote Connection
No need to install Agent DVR on other computers for remote access. If you've done so, it might confuse the portal. Simply follow the "Uninstalling" instructions above to remove Agent DVR from other PCs. Then, restart the computer running Agent DVR and ensure it's active (check the local web interface).
Remember, Agent DVR needs to be running on a computer for remote access - don't shut down your PC! Also, adjust your power settings to prevent the PC from entering sleep mode.
Possibly there is a temporary outage on our servers, check the logs in the local UI (under the server menu) or our Service Status page.
A PC restart might also help.
Lost Configuration
If Agent DVR encounters a problem with loading the configuration, it might reset it, but usually, it backs up the file first (e.g., "C:\Program Files\Agent\Media\XML\objects_(numbers).xml"). Try restoring this backup via the server menu. If that fails, reach out to us for help.
Edits to the configuration files are reverted
Agent DVR owns the files in its Media/XML folder (objects.json, config.json and the others) and rewrites them from memory whenever a setting changes and on a regular schedule. If you edit one of these files while Agent DVR is running, your change is overwritten the next time it saves, and it can look as though the edit never happened. To change settings, use the web UI or the API. If you must edit a file by hand, stop the Agent DVR service first, make the change, and start it again.