We provide our own mail servers to send out notifications which you can use with an Agent subscription but you can also use your own SMTP server if you want to (no subscription required). See SMTP Settings

To setup SMTP click on the server icon in Agent DVR. Click Settings then select the SMTP tab. Enter your SMTP server details. When you click OK Agent DVR (v3.2.1.0+) will send a test email to your "From Address" using these settings (remember to check Use SMTP at the top!).


SMTP (email) notifications will only be sent for devices you have configured a "Send Email" action for. To do this, edit your device, select Actions in the menu, choose an event (eg Alert) then select "Send Email". Enter your email address and click OK.

If you are not receiving email alerts and no errors are showing in the logs, check that:

  • Agent is armed (the lock icon in top left should show a closed padlock)
  • Alerts are enabled (top checkbox on the Alerts tab when you edit the device
  • Messaging is enabled (Messaging checkbox on the Alerts tab)
  • You have an active subscription (and Agent is connected to the website) or have configured and enabled SMTP in Server Settings
  • Something is setup to trigger an alert (For example you have a Detector configured and enabled on the Detector tab)

If you don't receive the email check your server details are correct and then check the local logs at /logs.html - there should be a message in there if sending the email failed. Check your junk mail folders in case a spam filter has flagged it.

For Gmail they require you to enable "less secure apps" to send messages from external applications via the gmail servers. You can enable access here.

Other providers may block application access - in which case you'll need to use our Services to send email notifications.

Push Notifications

You can receive push notifications through mobile apps on IOS, Android and Windows desktop (subscribers only).

For this to work on your mobile device you'll need to install the Agent DVR app from the app store. Open the app, login and go to the Account menu, Notifications option and check the "Push" switch.

If push alerts stop working, uncheck "Push", click OK and then click on notifications, check "Push" and click OK again.

You can also enable the push notification option on windows desktop using Chrome.

Tip: Push notifications will send all Alert and Manual Alert events from your devices with image grabs when possible. You can opt out of this on a device level by unchecking "Push Alerts" on the Alerts tab when you edit your device.

Rich Push Notifications: Android and IOS notifications will include a grab from your camera. IOS push notifications also support short video grabs. To enable video check "Push Video" on the Alerts tab. With this enabled you'll get a short clip of what caused the alert:

Browser Notifications

Agent can notify you with browser alerts when an alert or recording is triggered. Under Account - Notification Settings see the options to enable or disable browser notifications for New Recordings or Alerts. Alert Alarm will play a siren sound for any alert generated.

For more granular browser alerts see the Browser Alert event action in Actions

Push Safer (v4.3.6.0+)

You can use pushsafer to send push notifications with images via actions instead - edit a device, select actions and add an action like:

  • If: Alert
  • Then: Call URL
  • URL:
  • Upload Image: 0 (image will be sent in the {BASE64IMAGE} tag below)
  • Method: POST
  • Body: t=Agent&m=Alert&s=11&d=a&is=1&v=3&k=PRIVATE KEY&p=data:image/jpeg;base64,{BASE64IMAGE}

(Replace PRIVATE KEY with your private key from pushsafer)