About

Agent DVR is a standalone replacement for iSpy that runs as a service, uses less CPU and features a web user interface that is accessible from anywhere with no port forwarding required!

We recommend that you use either iSpy or Agent - you can use both but it may cause issues with device drivers and network access.

Tip: Click the button above to show/ hide the userguide index.

Using Agent

Agent does not have a windows forms user interface like iSpy does. The user interface is all browser based via the local portal, web portal or mobile applications

Agent runs it's own webserver. By default this is running at http://localhost:8090 on the PC running Agent (although it may be using a different port if that wasn't available or was changed when it was installed - see the link "Agent UI" on the desktop on Windows).

Once you have the local UI open you can start adding devices to Agent - see the edit icon to get started.

Agent has help built into it - click on the "?" icon at top right to access videos and other help resources.

Tip: Enable shortcut keys in Account menu - Theme Settings. "C" opens the Commands menu, "S" opens the server menu. 1-5 opens the various views. Enable Tool-Tips and mouse-over the bottom controls in the UI to show additional shortcut keys.

Any issues? First thing to check is the logs at /logs.html on the local server. That will give you details about any problems Agent is having. If that doesn't help please feel free to jump onto our Reddit group and ask a question - include the logs and steps to reproduce the problem if possible.

Supported Languages

The Agent DVR application has been translated into English, Čeština, Deutsche, Español, Français, Italiano, Nederlands, Polskie, Português, Русский, 中文 and 繁体中文.

To change the language, click on Account - Language.

Installing

Download Agent DVR from here and run the installer. Agent runs as a console application (or as a service on Windows) on Windows 7+, Linux X64 (tested with Ubuntu 18.04+), OSX 64, Arm and Arm64 based operating systems (like Raspberry Pi).

Follow the setup instructions for your operating system on the download page

Once Agent is running, you can access it via most web browsers at http://localhost:8090. Some web browsers (notably Firefox) require a media permission to start WebRTC which is needed to communicate with the Agent service. Just the permission is required - Agent won't actually use it. If you decline the permission and Agent fails to connect you'll need to grant it and click on Reload. You can grant the permission by clicking on the icons to the left of the Address bar in the web browser.

Troubleshooting Install

If the installer on Windows fails to complete and Agent doesn't start you can run Agent from a command prompt by opening a console window as admin (on Windows, type cmd into start menu and right click on "Command Prompt" and click "run as administrator") and run Agent.exe in the install folder and it should tell you what the issue is. You may need to stop the Agent service (start - run - services.msc, right click Agent, click Stop). Possibly there is an anti virus app or firewall blocking Agent from listening on a local port. You may need to add Agent.exe to a safe list or open the port it is listening on in the local firewall.

If you are using a Windows N variant you will need to install the media feature pack for Windows N

On Linux and Raspberry Pi your system may not have some required libraries installed and Agent may fail to start with an error like libcvextern.so could not be found. You will need to use ldd to find which libraries are missing. To do this, open a terminal window, change to the Agent directory and run ldd libcvextern.so (or whatever library is causing issues). The output should tell you which dependencies need to be installed. Please let us know what's needed and what operating system you are using so we can update our docs.

Upgrading from iSpy

  • Save your object list in iSpy (File - Save object list)
  • Close iSpy (make sure it's not running in the task bar)
  • Install Agent DVR
  • Click on the Server icon in Agent DVR (top left), Backup/ Restore, Upload and choose the file you saved. Note this will only update your object list - you may need to adjust server settings manually.
  • Click on the account menu in Agent DVR and Remote Access to pair it with the remote portal (optional)
  • If you have multiple servers connected using the old version and the new version you'll need to swap between them using the account menu (top right of Agent DVR) and "Change Platform".
  • It's recommended you uninstall iSpy from Add/ Remove programs after you have setup Agent DVR as they may conflict for device access.

Upgrading from Agent (original version)

  • Stop the original version of Agent (If it's running as a service, click Start - Run - Type "services.msc" Find Agent in the list, right click -> stop).
  • Install Agent DVR
  • Click on the Server icon in Agent DVR (top left), Backup/ Restore, Upload and choose objects.xml from the Media/XML directory of the original Agent (usually C:\Program Files\Agent\Media\XML). Note this will only update your object list - you may need to adjust server settings manually.
  • Click on the Server icon in Agent DVR and Remote Access to pair it with the remote portal (optional)
  • If you have multiple servers connected using the old version and the new version you'll need to swap between them using the account menu (top right of Agent DVR) and "Change Platform".
  • Once you have the new version working you can delete (or archive) the old version of Agent

Moving to a new Computer

You can move Agent to a new computer easily - just copy the Agent directory to the new PC and delete it from the old one.

If you get an in-use error when you try to delete it you can double click on "agent-uninstall-service.bat" in the Agent directory (on Windows) to close it and stop it from starting up and then delete it again.

If you have a basic subscription and have 2 instances of Agent connected to your account only one will be visible on the web portal - you will need to stop the first one for the other to connect successfully.

Remote Access

Agent DVR uses WebRTC to setup remote connections so doesn't require any port forwarding setup and will work even over mobile internet connections. To connect remotely you will need to pair Agent with your iSpyConnect account. To do this, click on the account icon in the local web interface and "Remote Access". You'll be redirected to the online portal.

Important: You do not need to install Agent DVR on other computers or setup port forwarding for remote access. Just open up a web browser on any device at https://www.ispyconnect.com/app once Agent is connected. Remote access to Agent is a subscription service.

Just Subscribed?: Sometimes it takes a few minutes for the notification to come through from our payment processor. Check back later and try clicking on Remote Access in the local web interface to connect Agent to your account. If paying by echeque it can take a few days to clear - if you need access urgently and are waiting for the payment to clear then contact us and we may be able to apply a trial to your account.

No UI?: If you have downloaded Agent DVR to a VPS or a PC with no graphical UI you can still setup Agent for remote access by calling "Agent.exe register" on Windows or "dotnet Agent.dll register" on Linux/ OSX. This will give you a claim code you can use to access Agent from another PC.

Can't connect?: In rare instances a connection may fail due to content filtering on a VPN connection. You'll need to add exceptions in your content filtering software for *.ispyconnect.com and *.azurewebsites.net

Why use the website?: Agent uses webrtc for media connections which gets around most firewalls and port forwarding issues. On your local network your web browser can connect directly to Agent but for remote access web browsers require SSL connections, STUN, TURN and relay servers for connection establishment which we provide via ispyconnect.com

Unsubscribe?: Just click on the Account menu, change subscription and cancel.

LAN Access

To access Agent over your LAN you will need to open up the port Agent is using in your Firewall for your local network (default is port 8090). When you have done this you can browse to Agent at http://IPADDRESS:8090 (where IPADDRESS is the IP address of the computer running Agent - for example, 192.168.1.2).

To secure LAN access set a username and password in Server Settings - Local Server. If you forget this password you can reset it by stopping Agent and calling "Agent.exe reset-local-login" on Windows or "dotnet Agent.dll reset-local-login" on OSX and Linux.

Agent uses webrtc which uses random ports to connect over the network. This can cause issues if you have a firewall or antivirus blocking incoming connections. Webrtc generally uses ports over 50000 so if you have problems connecting over the local network try allowing a LAN port range of 50000 - 65535 in your firewall (or use our website).

Some browser extensions can also block access so if you have issues connecting locally try a different browser (Safari, Chrome, Firefox and the latest version of Edge should all work). Also try disabling any extensions and clearing your cache.

Uninstalling

If Agent is running as a service then stop the service (by clicking start - run and enter "services.msc". Find Agent in the list, right click it and click stop) and run agent-uninstall-service.bat in the Agent directory.

To remove Agent just delete the Agent directory (Agent is a portable application so doesn't install into the add/remove programs list in Windows). By default Agent is installed to C:\Program Files\Agent on Windows

Switching Accounts

Save your configuration from the Server menu using the Import/Export option. Then stop the Agent service and run the agent-reset.bat or agent-reset.sh command. Start Agent again and load back in your configuration and then click on Remote Access under the Server menu to connect to your new account.