Manage Subscription
To manage your subscription, including upgrading and cancellation, log in to the remote web portal and click on the icon at top right, then Change Subscription.
Change Payment Method
Your payment details are held securely by the payment provider (PayPal or Stripe) — we never see or store your card number or PayPal login, which is why there's no option to edit them in your account. If you just want to update your card or the payment method behind your PayPal account, see below — no cancellation needed. To switch between PayPal and card, or to a different PayPal account:
- Cancel your current subscription: log in to the remote web portal, click the icon at top right, then Change Subscription and cancel. Don't worry — your subscription stays active until the end of the period you've already paid for.
- Before it expires, re-subscribe using your new payment method.
Paying by card? Card payments are processed by Stripe, and you can update your card without cancelling anything: click Update Payment Method on your subscription on the License Management page, or log in directly to the Stripe customer portal with the email address you used when you subscribed. Stripe will email you a one-time code to sign in, then you can add your new card and remove the old one.
Paying with PayPal? If you just want to change the card or bank account that funds your existing PayPal subscription, you can do that in PayPal without cancelling anything: click Update Payment Method on your subscription on the License Management page, or log in at paypal.com and go to Settings - Payments - Automatic Payments. Select the iSpyConnect subscription and choose a different payment method. To switch to a different PayPal account, cancel and re-subscribe as above.
Card expired or payment failed? If a renewal payment doesn't go through, don't panic — PayPal and Stripe both automatically retry failed payments over the following days, so if you fix the problem in time (update your card in the Stripe customer portal, or the payment method behind your PayPal account — see above) the subscription recovers by itself. If all the retries fail, the subscription is cancelled — just re-subscribe from the buy page with your new payment details. Any problems, contact us and we'll get you sorted.